kri11's Privacy Policy

Introduction & Scope

kri11 is a trusted online betting and casino platform operated for users in Bangladesh. We place the highest importance on protecting the personal information of our users. This privacy policy ("Policy") describes how kri11 collects, processes, stores, and discloses personal information.

This policy applies to kri11's website, mobile application, and all related digital services. By registering on the platform or using the services, you consent to the terms of this policy. If you disagree with any part of this policy, you are advised not to use the platform.

This policy has been written in Bengali and prepared in accordance with the relevant laws and regulations of Bangladesh.

What Information We Collect

kri11 may collect the following types of information:

• Identity Information: Your full name, date of birth, nationality, and government-issued identification details (such as national ID number or passport number) — for identity verification purposes only.
• Contact Information: Email address and mobile phone number.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account information), transaction history, and records of winnings and withdrawals. We never store full payment card numbers or PINs.
• Account Data: Username, password (in encrypted form), account preferences, and gameplay history.
• Technical Information: IP address, browser type and version, device identification details, operating system, connection type, and session duration.
• Usage Information: Which pages were visited, which games or betting markets were used, click patterns, and time spent on the platform.
• Communication Records: The content of chats or email exchanges with customer support.

How Information Is Collected

kri11 collects information in the following ways:

• Directly Provided: Information you provide during the registration process, during identity verification, when making payments, or when contacting the support team.
• Automatically: Information about your device and usage patterns is collected using cookies, web beacons, pixel tags, and similar technologies.
• Via Third Parties: Necessary information may be collected from identity verification services and payment processors.

Purpose of Data Use

Collected information is used for the following legitimate purposes:

1. Account Management: Creating accounts, verification, and ensuring secure login.
2. Service Delivery: Operating betting, gaming, payment, and withdrawal services.
3. Identity Verification: Fulfilling Know Your Customer (KYC) requirements and preventing fraud.
4. Financial Transactions: Processing all payments including deposits and withdrawals.
5. Customer Support: Resolving your issues through kri11's 24/7 support team.
6. Security: Preventing account hacking, money laundering, and other illegal activities.
7. Responsible Gaming: Monitoring user gaming patterns to identify problematic behavior and provide necessary support.
8. Platform Improvement: Analyzing data to improve the user experience.
9. Legal Compliance: Complying with applicable laws and regulations.

Data Sharing & Disclosure

kri11 does not sell your personal information to third parties. However, information may be shared in specific circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank payment gateways to complete transactions.
• Identity Verification Services: Specific information may be shared with authorized verification organizations to complete the KYC process.
• Technology Partners: Game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) may receive anonymized data necessary for operating the platform.
• Legal Obligations: Information may be disclosed when required by a court order, a lawful request from law enforcement, or legal proceedings.
• Fraud Prevention: Information may be shared with relevant authorities to investigate fraud, money laundering, or other illegal activities.

All third-party partners are contractually obligated to comply with kri11's privacy standards. They may use this information only for the specified purposes.

Data Protection & Security

kri11 adopts industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are secured by SSL/TLS encryption, protecting your information from unauthorized access.
• Password Hashing: Your password is never stored directly — it is kept only as a one-way encrypted hash.
• Access Controls: Only authorized staff who need it for their work can access your data.
• Regular Security Audits: Regular security testing is conducted to identify vulnerabilities in our systems.
• Firewall & Intrusion Detection: Advanced technical security measures prevent cyberattacks.

Data Retention Period

kri11 retains your information only for as long as necessary:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period due to legal and financial obligations.
• Transaction Records: Transaction information may need to be retained for an extended period to comply with financial regulations.
• Legal Disputes: Relevant information will be retained during any dispute or legal proceedings.

Once the above reasons no longer apply, information will be securely deleted or anonymized.

Your Rights

As a kri11 user, you have the following rights over your own information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted — but this will only be possible where no legal obligation requires us to retain it.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise any of the above rights, send an email to [email protected]. We will take appropriate action in a timely manner after verifying your request.

Children's Privacy

kri11 strictly does not provide services to those under 21 years of age. We do not knowingly collect any personal information from minors. Age is verified during registration and confirmed through identity verification.

Our services are for those aged 21 and above only. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

International Data Transfers

Data may be processed on servers located in various countries for the operation of kri11's services. Wherever data is transferred, we ensure that:

• All transfers take place through secure, encrypted channels.
• Third-party partners are contractually obligated to provide protection equivalent to this policy.
• Only data strictly necessary for delivering the service is transferred.

Policy Changes

kri11 may update this privacy policy from time to time. Before changes take effect, we will:

• Update the "Last Updated" date at the top of the page.
• For significant changes, a notice will be posted on the platform or sent to the registered email address.

Continued use of the platform after changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.